Privacy Policy

Effective Date: July 23, 2026

Website: https://10genai.com/

Company Location: Durban, KwaZulu-Natal, South Africa

Contact Email: terry@10genai.com

1. Introduction

Welcome to 10genai.com (“we,” “our,” or “us”). We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

As a business based in Durban, South Africa, we comply with applicable data protection laws, including the Protection of Personal Information Act (POPIA). By accessing or using our website, you agree to the practices described in this Privacy Policy.

2. Information We Collect

We may collect personal information that you voluntarily provide to us, as well as data collected automatically when you navigate our website.

  • Personal Information You Provide:

    • Contact details (such as your name and email address, e.g., when you email us at terry@10genai.com or fill out a contact form).

    • Any other information you choose to provide directly to us.

  • Automatically Collected Information:

    • Log data (IP address, browser type, operating system, referring URLs, pages visited, and timestamps).

    • Cookies and tracking technologies (to enhance user experience, analyze site traffic, and remember preferences).

3. How We Use Your Information

We use the information we collect for various business purposes, including to:

  • Provide, operate, and maintain our website and services.

  • Respond to your inquiries, comments, or support requests sent to terry@10genai.com.

  • Improve user experience, website functionality, and our AI-related offerings.

  • Monitor and analyze trends, usage, and activities on our website.

  • Comply with legal obligations under South African law and protect our legal rights.

4. Disclosure of Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your data in the following circumstances:

  • Service Providers: With trusted third-party vendors who assist us in operating our website, conducting our business, or serving our users (subject to strict confidentiality agreements).

  • Legal Requirements: If required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency in South Africa).

  • Business Transfers: In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business.

5. Data Security

We implement reasonable technical and organizational security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure.

6. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy, or as required to comply with our legal obligations, resolve disputes, and enforce our legal agreements and policies.

7. Your Rights (Under POPIA)

If you are a resident of South Africa, you have specific rights regarding your personal information under the Protection of Personal Information Act (POPIA). These include the right to:

  • Access: Request access to the personal information we hold about you.

  • Correction: Request that we correct inaccurate, irrelevant, excessive, outdated, incomplete, misleading, or unlawfully obtained personal information.

  • Deletion: Request the deletion or destruction of personal information under certain circumstances.

  • Objection: Object to the processing of your personal information on reasonable grounds.

To exercise any of these rights, please contact us at terry@10genai.com.

8. Third-Party Links

Our website may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit, as we have no control over and assume no responsibility for their content, privacy policies, or practices.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Any changes will be posted on this page with an updated “Effective Date.” We encourage you to review this Privacy Policy periodically for any changes.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

  • Company: 10genai.com

  • Location: Durban, South Africa

  • Email: terry@10genai.com